Do the corona measures Phone Number Database have this impact or is it something completely different? In both cases, by keeping track of this in real-time, you can immediately look for a solution. An example: is customer service overflowing with phone calls and are customers less satisfied as a result? Your NPS and CSAT have been Phone Number Database declining since mid-March? Then the corona crisis will certainly have a negative effect. The next step is to take action. For example: answering frequently asked questions about corona that have Phone Number Database already been answered in the funnel. This can be done with a message on your website or by referring to your FAQs. Perhaps even better: a chatbot.
This may sound like an Phone Number Database expensive investment, but luckily there are plenty of parties that you can start small with to solve your current problems. There are of course also examples of a positive effect on the customer experience. An increase in requests, in combination with compliance with the measures and Phone Number Database correct information about this, resulted in a strong growth in turnover and higher satisfaction scores for Sparerib Express . A courier that focuses on customer satisfaction. Tip: ask an in-depth question about the measures You can of course also ask a specific question Phone Number Database about the corona measures to find out how your customers experience this and whether you always comply with them.
Some sample questions (for different industries) are: Do you think we stick to the corona measures enough? (to be widely deployed) Have you Phone Number Database always been able to keep one and a half meters away in our store'? (for retail, catering & hairdressers) How did you experience the online communication Phone Number Database during this project? (for business services) Has the delivery person adhered to the measures? (for postal & delivery restaurants) Are you satisfied with the solution offered for the cancellation of your trip? (for the travel industry) It is important that you do not ask too many questions about.